The location/environment for specialist one-to-one support which takes place outside the lecture/tutorial must be comfortable, confidential, and take account of the student’s disability needs.
The method of delivery, if outside of the normal face to face session within a lecture/tutorial, must be student choice and requested by them.
To clarify, methods of delivering support are:
In-Person (standard) – this method of delivery is where support is provided in person and in a suitable, comfortable and confidential location agreed with the student. This also covers the delivery of in-person support in lectures and/or exams.
Remote Delivery – this method of support is delivered via a real time remote session, e.g Skype, FaceTime etc. Delivery of this method must be at the student’s request. This must be clearly documented on the student’s record. Please note, support via email is not appropriate.
Note: A public place such as a café or coffee shop are not deemed suitable locations as these do not meet the standard in respect of comfortable and confidential locations. The venue for support should be a room with a door that closes and one that is available for the whole of the support session for the student receiving the support, as well as the NMH support worker and any additional person the student may wish to accompany them. For clarification, this should not be a room that is shared with anyone else during the support period.