The support worker will only attend sessions that are booked and confirmed with the student.
The support worker must make sure that all sessions are booked and confirmed with the student.
‘Booked’ means that the student and NMH provider have agreed on the date, time, location and support role in advance of each session.
The support worker must confirm the session with the student, using the student's preferred method of communication between 24 hours and 7 days in advance, where appropriate.
The support worker will ensure the student understands the cancellation procedure.
Support workers must ensure students are aware of the cancellation policy and confirm that they understand how to cancel a session, the cancellation notification period and the impact of non-cancellation.
Note: The student should be provided with a copy of the cancellation procedure which clearly notes the cancellation period applicable for Positive Signs.
The support worker will keep clear documents evidencing work carried out.
The support worker must keep clear evidence of the work undertaken with the student via mandatory timesheet (Template 1) and the work plan / ILP, where applicable which includes:
- location
- start and end time
- details of the support provided during the session - student confirmation of support received
Support workers must not attend a session that has been cancelled within the appropriate notice by the HEP/NMHP/student
Note 1: Where an NMH session terminates earlier than the time scheduled, the student is required to confirm that they agreed for the session to terminate early and the reason why, and this should be recorded in the support worker’s timesheet.
Note 2: Students must not be asked to pre-sign timesheets.
The support worker will advise students of the process when additional NMH support is required.
If the student requests additional hours of NMH support, the support worker must inform the student to contact their assessor, who will consider the request and liaise with the funding body to gain authorisation for any additional NMH support.
The registered NMH Provider must also notify the Assessment Centre in writing (e.g. email) of the student’s additional support request.